A member of the National Association of Child Contact Centres

Family Contact Centre

Registered Charity: 1054538 | NACCC Member No: 70/5

If you prefer to complete the form by hand, you can download a version of the referral form and guidelines here.

Referral form guidance.

  1. Please do not refer a client without contacting the Contact Centre Coordinator first to check availability of space and time.
  2. A completed referral form should be received by the Centre Coordinator at least one week in advance of the date which your client would like contact to commence. Upon referral, and before contact commences, a pre-contact familiarisation visit will be arranged for the child and parent(s) during a Saturday session. When the Centre has a waiting list, a completed referral form should still be sent; the Centre will then notify you when a place becomes available.
  3. Only people named on the referral form will be allowed admittance to the Contact Centre. This may be varied by written agreement by both parties.
  4. Parents are responsible for their children at all times whilst they are at the Contact Centre.
  5. Please ensure that both parents have read and understood the Contact Centre's information leaflet in advance of contact starting. A more detailed user’s booklet will be given to the parents and explained on their Pre-contact visit.
  6. To try to maintain a friendly, impartial and confidential environment, we would request that you do not at any time ask to see your clients on our premises.
  7. Only dates and times of a family's attendance will be disclosed unless it is felt that anyone using the Centre or a volunteer is at risk of harm. In the unlikely event of it becoming necessary to quote a Coordinator in any report, due to a Centre user or volunteer being at risk of harm, the form of words used should be checked and agreed with that person concerned beforehand.
  8. Camberley and District Contact Centre will not knowingly accept a referral when somebody involved has been convicted of any offense relating to a) physical or b) sexual abuse of any child.
  9. The Contact Centre reserves the right to reduce or terminate contact if it is felt to be in the best interest of the child.
  10. Parents should be informed that because the welfare of the child is paramount, there might be times when contact cannot take place if the child is too upset even if there is a contact order.
  11. Referrers should make arrangements for the provision of an interpreter where English is not the first language of the family involved and problems may arise with communication.
  12. The Centre should be viewed as a temporary facility to help establish contact. The Contact Centre may ask for your assistance to review the family's progress after six months.
  13. Please notify the Child Contact Centre Coordinator if the arrangements for contact are going to change or if contact is going to cease.
  14. The following policies are available for inspection at the Centre during every session or are available from the Coordinator upon request:
    • Child Protection
    • Confidentiality
    • Data Protection & Confidentiality
    • Health & Safety
    • Equal Opportunities & Diversity
    • Domestic Violence
    • Volunteers
    • Complaints Policy & Procedures
    • Criminal Records Bureau Policy
    • Secure Storage
    • Use, Retention & Disposal of Disclosures & Disclosure Information
    • Recruitment of Ex-Offenders
    • Safeguarding

Click here to download a referral form and guidelines.